Terms and Conditions of Use

General

All flowers are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.

All Products on this website are available to the London postcodes listed only, or available for collection free of charge.

Some products, flowers and plants may be harmful or poisonous, if you require further information before submitting an order please contact us

We cannot accept orders from customers under the age of eighteen (18) years.

Before placing your order, please ensure that you have included full name and address details of the intended recipient. We cannot accept responsibility for items not delivered due to incorrect or incomplete information provided.

Prices include VAT @ 20%

Delivery

Our delivery service is currently only within the London area. Please click here to see postcodes we currently deliver to.

We deliver every day between 9am and 6pm Monday to Saturday (except Bank Holidays).

We do not deliver on Sundays, unless for Valentine’s Day and Mother’s Day. In these circumstances delivery charges may vary.

All same day deliveries must be ordered before 2pm.

We do not offer specific delivery timeslots. If you need your delivery for a specific time, please contact us. There may be an additional charge for this service.

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels etc, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Please note that we are only responsible for delivering to the address provided. We regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, or refuses item.

Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

Click and Collect

All Click and Collect orders must be placed by 4.30pm (Mon - Sat) or 3pm (Sunday's) for same day collection. Please allow 1 hour from the time of ordering for the goods to be made available. The last collection time is 5.30pm (Mon - Sat) or 4pm (Sunday). The Click and Collect service is available Monday to Sunday (except Bank Holidays). The collection point is Urban Flower Co, 47 Park Road, Crouch End, N8 8TE

Returns

We work with a variety of blooms, some more delicate in nature than others and the life expectancy of our flowers is 3-5 days. If for any reason you are dissatisfied with your order, please contact us within 24 hours by phone or email.  Due to the perishable nature of flowers, we can only provide a replacement or refund if the complaint is made within 24 hours of the delivery being received.

For all other non perishable products you have 7 days from receipt to notify us if you wish to return or exchange your item. We can only accept refunds for items in a new, unused condition and in their original packaging.

We cannot refund sale items.


If your item is damaged or faulty please contact us immediately and upon return the goods will be inspected and a refund made using the same payment method. Excluding faulty or damaged goods returns, delivery costs will not be refunded.

Products should be returned in the same condition as when they were delivered with the original packaging intact. Refunds will only be issued to the card used for the original purchase.

Please note that gift vouchers cannot be returned.

Once purchased, our 'Flowers for a Year' gift cannot be refunded.  Please contact us if you need to postpone or reschedule a delivery.

Privacy

WHAT WE DO WITH YOUR INFORMATION

When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. You can request to view this information at any time.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

WITHDRAWING CONSENT

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, at anytime, by contacting us at info@urbanflowercompany.co.uk
 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SAGEPAY

Our store is hosted on SagePay. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through SagePay’s data storage, databases and the general SagePay application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then SagePay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

For more insight, you may also want to read SagePay's Privacy Policy here.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

COOKIES

Our website does not use cookies except Google Analytics. The Google Analytics cookies collect information in an annonymous form, and help us to see how many visitors the website has and the pages they have visited.

We have disabled data collection for advertising features.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, or simply want more information, you can contact our Privacy Compliance Officer at info@urbanflowercompany.co.uk or by mail at 
Urban Flower Company Ltd, 47 Park Road, Crocuh End, London, N88TE.

Copyright

All copy and images on this website are owned by Urban Flower Co Ltd and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.